Order

1. How can I place an order?

Once you have added all your desired items to your shopping bag, follow these instructions:

. Click on the "Shopping Bag" icon and proceed to Checkout

. Enter all your required contact, shipping and billing information.

. Click on ‘’Continue to Payment" and select your preferred payment method.

. Click on ‘Complete Order’ and check your email for an order confirmation Email.

2. Can I place an order on call?

Unfortunately, we do not offer this service yet. 

3. Can I place an order online and pick it up from the store?

Unfortunately, we do not offer store pickups yet. 

4. How can I review my order after I have placed it?

After placing your order you will receive an Order Confirmation Email with all your order details. If you cannot find it in your inbox, check your junk / spam folder. Contact our customer service team at info@desistyle.uk to confirm the status of your order if you do not receive this Email.

5. Can I add items or make changes to an existing order?

You can contact our Customer Service at info@desistyle.uk to request changes to your order within 24 hours of order placement, given that the order has not been processed. Alternatively, you can request cancellation of your entire order and place a new one.

6. What is my Order Number?

Your Order Number will be used to identify your order and will be provided in the Order Confirmation Email after you have placed your order.

7. What can I do if I find an issue / discrepancy in my order upon receiving it?

You can contact our Customer Service team by sending an Email at info@desistyle.uk to address any issues with your order.

. In case of missing components, items and damaged items our team will request for your order number and images of article. After verification, pick up will be arranged and we will arrange the complete article depending on availability. If it is sold out, we will offer a voucher for the same amount paid for that particular item.

8. Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.

9. Can I cancel my order?

· Customers can cancel orders at any time before the order has been processed
· Once the order has been shipped, you will receive a shipping confirmation via email and along with your order tracking ID. As soon as the product has been delivered, our above-mentioned exchange policy will be applicable to your order
· DesiStyle holds the authority to cancel any order in cases, such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution

10. How can I check the status of my order?

We will send you a tracking ID, you can track by using that ID.